Hours Well Kept Support

Contact: njl.laboratory@gmail.com. We usually reply within two business days.

Sharing with a partner: Family → Invite your partner → send the link. Your partner installs Hours Well Kept and taps the link. Both of you need to be signed in to iCloud.

Sync looks stuck: check that both iPhones are signed in to iCloud and have iCloud storage space. Logs made offline sync automatically when you’re back online.

Moving from another tracker: export your history as CSV in the other app, save it to Files, then in Hours Well Kept open Family → Import. You’ll see a summary before anything is added, and importing the same file twice adds nothing.

Backups: once a day, when you open the app, Hours Well Kept saves a backup of each family to Files → On My iPhone → Hours Well Kept → Backups (the last 14 days). You can also export a full backup or CSV under Family → Export & backup, and restore it on a new iPhone. Reminders aren’t included in backups.

Next Sleep seems off: log a few days of sleep, including the night. During a nap transition, tap the “Naps: Auto” chip on the Next Sleep card to choose how many naps your child takes today.

Is it free? Yes. Hours Well Kept is free. There are no purchases, ads, subscriptions or tracking. Your partner downloads it free too.

Privacy: we collect no data. See the privacy policy.

Not medical advice. Hours Well Kept records what you observe. For health concerns, contact your pediatrician.