App Support
My Farmers Market Planner Support
Help for the My Farmers Market Planner iOS app: recipe costing, pantry setup, barcode lookup, recipe photos, exports, AI tools, purchases, and account questions.
Getting help
What to include in a support request
Support is handled through NJL Design Lab. The fastest way to get help is to include enough context to reproduce the issue.
- The app name: My Farmers Market Planner
- Your iOS version and device model
- What you were trying to do
- What happened instead
- Any screenshots that help explain the issue
- Whether the issue involves pantry data, recipes, barcode lookup, exports, AI tools, or Apple purchases
Common topics
Support areas
Recipe costing and pricing
If your recipe cost or suggested price does not look right, check ingredient quantities, package sizes, units, overhead settings, and owner-time assumptions first.
Pantry and barcode lookup
Barcode lookup depends on the barcode and available product data. If a lookup fails or returns incomplete information, you can enter or correct the ingredient manually.
Recipe photos and documents
Recipe photos or document/image inputs can help with setup and AI-assisted import. If a photo or document is not read correctly, crop it clearly and try again, or enter the recipe manually.
JSON and CSV export
Exports are intended for backup, bookkeeping, and planning. Keep exported JSON or CSV files somewhere secure because they may contain your business data.
AI tools
AI-assisted features can help import recipes, review documents/images, or estimate pricing inputs, but they may be wrong. Always review outputs before relying on them.
Apple purchases
Purchases and subscriptions are processed through Apple. For billing, refunds, or subscription management, use your Apple ID purchase history or App Store subscription settings.
Need direct help?
Use the NJL Design Lab contact form and include “My Farmers Market support” in your message.